Troubleshooting

A Donation Came In But Wasn't Recorded If an online gift didn't land in your books, here's how to find the missed connection and record it — your money's safe.
Common Error Messages Plain-language explanations for the messages you might run into — and the quickest way to clear each one.
Getting Help Three built-in ways to get unstuck without leaving NP Ledger: an AI assistant, a searchable guide, and a setup walkthrough.
Payout Does Not Match Bank Deposit When a platform payout and your bank deposit don't match, here's how to find the difference and settle it cleanly.

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