Donation Notification Log

• You need an admin role to view this page.
• Donation receipt emails are configured in Organization settings — this page only shows the send history, it does not change receipt settings.
• Notification Resend requires the Professional plan; viewing the log is available on Standard and above.

Each row is one receipt email attempt, most recent first:

• Date — when the email was sent or attempted.
• Recipient — the email address the receipt was sent to.
• Contact — the matched supporter record, if the donation was linked to one.
• Transaction — the donation transaction the receipt was for. Click the reference to open it.
• Status — Sent, Failed, or Queued.

1. Find the row with a Failed badge.
2. Read the short error message next to the badge (hover or tap for the full message).
3. Click Resend.

Resend triggers a new send attempt immediately. If the same problem caused the original failure (for example, an invalid email address), the resend will fail again with the same error — fix the underlying issue (such as correcting the supporter's email) before resending.

• After a successful resend, the row's status should change to Sent.
• If a donation never appears in this log at all, check whether the transaction was recorded through a method that skips automatic receipts (e.g. a manual bank import) — this log only covers receipts NP Ledger attempted to send.

• Resending without fixing the cause. A resend with the same bad email address or the same disabled notification setting will fail the same way — check the error message first.
• Assuming Queued means something is wrong. Queued just means the email hasn't gone out yet; it usually clears within a few minutes.

• How Automatic Donation Recording Works
• Connecting a Donation Platform
• Giving Statements